Saturday, February 24, 2024
HomeCommunityPark District Decides to Outsource Online Registration After Recent Crashes

Park District Decides to Outsource Online Registration After Recent Crashes

Wilmette Park District officials have set a brand new date and platform for summer registrations following technical difficulties on Feb. 6, the primary day of summer-camp signups when the registration platform crashed.

Registration for Wilmette residents will open at 9 a.m. on Saturday, Feb. 24. Non-residents can begin registering every week later, starting at 9 a.m. March 2.

Executive Director Steve Wilson said the district has moved registration to an external host, which he said will provide a secure and more stable registration process.

The brand new platform features a waiting room feature that may help mitigate overwhelming traffic, he said, adding that users can even have a cut-off date to finish signups.

“It is going to be a bit different for people, but it surely won’t crash,” he said. “It’s a move in the suitable direction. … It’d help families be relieved of the stress they feel around the method, which we all know is critical for a variety of families to only manage their households.”

Wilson said the same crash occurred through the first day of the park district’s winter registration. Within the wake of the that crash, Wilson said the district’s tech team thought it had solved the issue by turning off a newly installed function. But after the Feb. 6 crash, park officials had enough evidence to make a platform switch.

In a change from the district’s initial messaging following the Feb. 6 challenges, registration will begin anew on Feb. 24, meaning any signups accomplished through the technical difficulties shall be canceled. Refunds shall be issued for all transactions executed on Feb. 6.

Wilson said an external registration host could possibly be the district’s long-term solution, but more shall be known following the Feb. 24 and March 2 registration periods.

The park district also offers in-person registration on the Community Recreation Center, 3000 Glenview Road, and Centennial Recreation Complex, 2300 Old Glenview Road. For those with religious accommodations, town asks that you simply contact them at (847) 256-6100.

Wilmette Park District summer camps attract hundreds of participants annually. The camps, which have limited capability, range from community camps, resembling Great Gillson and Junior Day Camp, to sports and activity camps, resembling sailing, golf, tennis and Broadway Certain, to call just a few.

Residents reacted swiftly to the digital struggle, taking to social media to precise their criticism.

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